Customer Service Officer

Overview

Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.

The position is based in Houston, TX and follows a hybrid schedule. This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.

The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.

• Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges
• Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements
• Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents
• Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations
• Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments
• Maintain strong, long-term customer relationships while monitoring account performance and changes
• Support and comply with quality, environmental, and organizational management systems
• Understand and manage environmental aspects and potential impacts related to daily operations

• 5–7 years of hands-on order management experience
• Proven experience handling full-cycle order fulfillment
• Strong communication skills with a proactive, customer-first mindset
• Diploma or Degree required
• Highly organized, solution-oriented, and able to take initiative

• Operates with urgency in a fast-paced, time-sensitive marine environment
• Comfortable serving as a frontline customer service representative impacting customer satisfaction directly
• Able to provide 24/7 service coverage when required due to vessel schedules
• Excellent time management, attention to detail, and ability to multitask
• Team-oriented and willing to support colleagues as operational demands shift

• Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field
• 5–7 years of experience in sales support, supply chain, or customer service
• Marine industry experience is a plus but not required
• Strong proficiency in Excel and Microsoft Office
• Self-motivated, confident, and capable of working independently
• Fluent in English (written and spoken)

• The organization is backed by a well-established international parent company
• Accounting and global support functions are managed overseas
• Pending brand and operational expansion in the U.S. may significantly increase growth opportunities over time

HOUWD
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Note:

Please reference job code 136444 when responding to this ad.