Patient Care Coordinator- Villages

Overview

Sonova envisions a world where everyone can enjoy the delight of hearing. This vision inspires us to develop innovative solutions that improve hearing health and human connection—from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We are dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a commitment to excellence and pride in our work, with each of us playing a vital role in creating meaningful change. Here you’ll find opportunities spanning consumer and medical solutions, and the freedom to shape your career while making an impact on the lives of others.

Join us in our mission to create a more connected world where every voice is heard and every story matters.

The Villages (FL), United States

Patient Care Coordinator – The Villages

Tri County Hearing Services, part of Audio Nova

910 Old Camp Rd. Suite 130 The Villages, FL 32162
1580 Santa Barbara Blvd. The Villages, FL 32162

Current pay: $ an hour + Sales Incentive Program!
Clinic

Hours:

Monday–Friday 8:30am–5:00pm

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Be sure to click 'Take Assessment' during the application process to complete your Hire Vue Digital Interview. Links will be sent to your email and phone. Note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly. You’ll gain an exclusive look at the Hearing Care Coordinator role and discover what makes Audio Nova an exceptional place to grow, belong, and make a meaningful impact.

Congratulations on taking the first step toward joining the Audio Nova team!

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations, and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pickup, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

• High School Diploma or equivalent
• Associates degree, preferred

• Prior experience/knowledge with hearing aids is a plus

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

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