Assistant Manager Food Service

DEPARTMENT:
Food Service

REPORTS TO:

Food and Beverage Manager

Works directly with Food/Beverage Manager to provide leadership, training and support for all food service team members and enhance guest experience through quality control of goods and services provided to guests.

• Must be able to fulfill all functions and duties of all Food and Beverage Department positions
• Supervise food and beverage staff to ensure efficient daily operation
• Schedule proper staffing for shifts based on the needs of the business while remaining at or below budget
• Identify staffing levels daily and identify when to cut back or where to assign team members for the day
• Conduct pre- and post-shift briefings with all Food and Beverage Department employees
• Ability to properly and safely operate all kitchen and kiosk equipment
• Follow all park policies and procedures
• Initiate and impose disciplinary action according to park policies and procedures
• Responsible for the conducting in-service and ongoing training of employees to ensure optimal guest satisfaction in quality, service, safety and efficiency, as well as establishing and maintaining guest service standards
• Supervise guest experience to ensure excellent customer service is provided by the food and beverage staff
• Responsible for the continued compliance with the local Health Department sanitation guidelines by maintaining a clean and safe work environment for customers and other employees through implementation of Serv Safe policies and procedures
• Ensure all park policies and procedures are followed by all employees
• Assist customers with all questions regarding Hawaiian Waters Waterpark including facility layout and amenities
• Maintain monthly and daily inventory and help with organizing and ordering
• Responsible for other duties as assigned by Food and Beverage and Catering Manager

• Must be at least 18 years of age or older
• Experience in department or equivalent supervisory experience preferred
• Ability to accept guidance and supervision
• Demonstrate ability to work independently and is self-motivated and self-directed along with ability to solve problems
• Ability to communicate effectively with the public, customers and staff members
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme conditions and take precautions, to include hydration, and sun-protection
• Must have or be willing to obtain the Texas Alcoholic Beverage Commission Alcohol Seller/Server Certification*
• Must have or be willing to obtain a Food Handler's Permit*
• Must be able to stand or walk for long periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds, to include being able to lift and lower and carry 25 pounds above shoulder level
• If you do not have a Texas state approved and current Food Handler's Permit and/or TABC Certification, you will be required to obtain one before being permitted to work.