Service Technician

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This range is provided by LAI Games. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $25.00/hr

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Reporting To:
Product Operations Manager

Location: NASA

Business Unit: LAI Games

Department:
Operations

Date: 2025

Job Summary

Reporting to the LAIG Support Manager in our Dallas office, you will have the responsibility for

providing technical support for our products to LAI Games customers.

Key Responsibilities

• Always provide exceptional customer service via telephone and email interactions.
• Maintain an active approach in troubleshooting and fault finding of all hardware
• Provide clear and concise feedback to management
• Provide proper care and maintenance of all tools, equipment, and work area
• Work with other divisions of Helix Leisure when needed
• Perform general office duties including helping team members from other areas as
• directed
• Maintain detailed call records of support calls in our ticketing system.

Required Skills and Experience

• Ability to troubleshoot to the component level, comprehend schematics, and walk our
• customers through this process to resolution.
• Strong mechanical aptitude
• Competence in computing and Microsoft Window OS
• Competence in networking of computer systems
• Ability to tackle a problem by using a logical, systematic, and sequential
• approach
• Knowledge of printed circuit boards
• Ability to function effectively when under pressure and maintain self-control
• Self-starter who enjoys a dynamic environment and can work under minimal
• supervision
• Be able to travel to vendor or customer locations as needed
• Valid passport as overseas travel may be requested in rare cases

Qualifications/Education

• High school diploma/ general education degree (GED) and/or at least two years’ industry
• experience with electronics

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Quality Assurance and Information Technology
• Industries Amusement Parks and Arcades

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Medical insurance

Vision insurance

401(k)

Disability insurance

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