Housing Officer, Management

Position: Housing Officer (Permanent)
The Role:

Salary £32,000 - £38,000 per year - Greenham / Thatcham

As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive.

What you'll be doing:

Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality.
Acting as a trusted point of contact for customers.
Building relationships with local authorities, community groups, and partner agencies.
Using data insights to improve services and ensure compliance with legislation and regulations.
Supporting neighbourhood improvements and shaping services based on the voice of customers.
Maintaining accurate customer records and ensuring data is used responsibly.
Promoting our client's values and culture of collaboration, safety, and inclusion.

What we're looking for:

Experience delivering tenancy, lease, or neighbourhood management services.
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
A collaborative approach, working across teams and with external stakeholders.
Good knowledge of landlord services and the ability to apply this in practice.
A customer-first mindset, with a track record of achieving positive outcomes.
Confidence using digital tools to support service delivery.

Desirable:

Professional membership (e.g., CIH) or willingness to work towards it.
Experience managing data securely and effectively