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First-Line IT Support Specialist — Service Desk

Job in Thatcham, Berkshire, RG18, England, UK
Listing for: Roc Technologies
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
Position: First-Line IT Support Specialist — 24/7 Service Desk
A leading IT service provider is seeking an experienced IT Service Desk Analyst to provide first-line support for IT incidents and service requests in a fast-paced environment. Responsibilities include managing tickets, troubleshooting technical issues, and ensuring excellent service delivery. Ideal candidates should have 1-2 years of experience in IT support, strong communication skills, and a customer-focused approach. This role involves a 24/7 shift rota with opportunities for overtime and on-call support.
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