Senior Manager Operations-Accounts Receivable

Job Title:

Senior Manager – AR Operations

Location:

Airoli, Navi Mumbai

Shift:  Night

Mode :
Work from Office

Statement Of The Job

The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols.

Duties Of The Job

Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections.
Manage day-to-day activities of the team, including but not limited to:
Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
Tracking and maintaining metrics for various data, including Collections reports and Operations reports.
Develop processes to improve productivity and quality within the team.
Participate in new pilot projects and work towards a smooth transition of knowledge to the team.
Collaborate with the team to resolve any personnel issues or conflicts that may arise.
Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements.
Conduct regular conference calls with clients to identify ways to improve client satisfaction.
Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation.
Manage client relationships effectively.

Eligibility

Minimum of 11+ years of experience in AR US Healthcare, with the designation of Manager or above.
Willingness to work night shifts.
Experience in AR Follow-up and Denial Management US Healthcare RCM.
Availability to join within 30 days