More jobs:
Service Manager
Job in
400601, Thane, Maharashtra, India
Listed on 2026-02-05
Listing for:
Confidential
Full Time
position Listed on 2026-02-05
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Manage client services for GST, IT, ROC, and Trademark processes
Handle escalations to ensure customer satisfaction and resolution
Monitor and improve team productivity against service SLAs
Coordinate cross-functionally for seamless service workflows
Key Deliverables:
Timely, quality delivery of compliance and legal services
Escalation logs and resolution TATs with client feedback reports
Weekly team performance and SLA/KPI dashboards
Implementation of service improvements and training plans
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