Technical Service Project Coordinator

Overview

We are seeking a technically capable and detail-oriented Service Projects Coordinator to support the delivery of high-voltage (HV) service projects across the UK. This role ensures seamless coordination of multi-site projects, compliance with engineering standards, and efficient resource management. You will work closely with engineers, customers, and third-party contractors to maintain project schedules, manage technical documentation, and uphold service level agreements.

The role acts as a central point in multiple service project teams, coordinating with engineers, customers, and third parties to ensure work is delivered in full and within agreed timescales. The ideal candidate will have a background in the UK Utilities Sector, understand the complexities of delivering project work across multiple sites, and have experience managing key customer accounts. We strive to advance our technical skills and competencies while supporting flexible work-life balance.

Work context: you will be part of a highly skilled Engineering division supporting HV services to clients and customers. You may support peers in HV engineering delivery and lead projects from award through delivery.

Role is hybrid with attendance at the Thame, Oxfordshire office required to support cohesive teamwork. Core hours are 07:30 to 16:00 Monday to Thursday, 07:30 to 12:30 Friday; additional hours may be required depending on workload.

• Work with the Delivery Team and Project Leads to schedule on-site delivery with customers
• Coordinate the Project Team for each job, facilitating regular reviews and tracking progress
• Schedule and run project team standup reviews to ensure jobs progress in a timely manner
• Maintain workload tracking references, documents, and scheduling records
• Track concurrent project jobs and feed updates into Delivery Team and Workbank reviews
• Coordinate material purchases, subcontract resources, logistics and travel arrangements
• Review jobs post-completion to ensure all job costing activities are complete
• Take ownership of key accounts and manage relationships with customer contacts
• Oversee and maintain customer portals as required
• Ensure Service Level Agreements are managed and supported in line with terms and conditions
• Support all areas of the department related to office systems, bookings, POs, equipment hire, and delivery dates
• Ensure a strong working relationship with other departments across Lucy Electric
• Ensure all work is carried out in accordance with Lucy Electric standards, policies and procedures and those of its customers
• Liaise with Manager to understand and manage priorities
• Attend training and continuous development opportunities as required

• Excellent customer service skills
• Experience in managing key accounts and contractual agreements
• Able to coordinate multiple projects simultaneously
• Strong time management skills
• Good interpersonal skills
• Detailed and precise record-keeping
• Experience of document and process management
• Computer literate – MS Outlook and Excel, D365, CRM systems
• Full driver’s license

• Project management experience
• Experience working within the UK Utilities sector, preferably electrical distribution
• Good knowledge of business finance and ability to manage job costing and forecast figures
• A qualification in business, management, project management

• Good problem-solving skills
• Highly organised and tidy
• Positive and confident approach to tasks
• Good interpersonal skills with a can-do attitude
• Able to work independently, within a team and take the lead when required

• Entry level

• Full-time

• Other

• Appliances, Electrical, and Electronics Manufacturing