IT 2nd Line Engineer

3 days ago Be among the first 25 applicants

This range is provided by United Living Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

As an IT 2nd Line Engineer, you will be responsible for providing advanced technical support and troubleshooting to ensure the smooth operation of our IT systems. You will work closely with the IT team to resolve issues that have been escalated from the 1st line support, addressing complex problems and implementing solutions that enhance system efficiency and performance. You will be involved in setting up and closing down of sites.

You will also provide onsite support when needed.

• Technical Support:
  Provide advanced support for hardware, software, and network issues, ensuring timely resolution of problems.
• Troubleshooting:
  Diagnose and resolve complex technical issues, utilizing a deep understanding of IT systems and tools.
• System Maintenance:
  Perform regular maintenance and updates on IT infrastructure to prevent downtime and optimize performance.
• Incident Management:
  Manage and track incidents, ensuring all issues are documented, communicated, and resolved effectively.
• Escalation Handling:
  Address issues escalated from 1st line support, providing solutions and recommendations for improvement.
• Documentation:
  Maintain accurate records of incidents, solutions, and system changes to support continuous improvement.
• User Training:
  Assist in training end-users on IT systems and best practices to enhance their proficiency and reduce support requests.

• Experience:
  
  Minimum of 3 years of experience in IT support or related roles.
• Technical Expertise:
  Proficient in Windows, networking protocols, and common IT tools.
• Problem-Solving:
  Strong analytical and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Communication:
  Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Teamwork:
  Ability to work collaboratively with the IT team and other departments to achieve common goals.
• Certifications:
  
  Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are preferred.

• Health Cash Plan
• Life Assurance
• Pension Scheme
• Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
• Hybrid working with 4 days in the office and 1 day at home
• Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
• Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.

Please note that United Living has rebranded to United Infrastructure. Our Linked In landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure."