Website & Social Media Manager

Overview

Location: Hybrid Thame Office (min. 2 days/week)

Hours: 37.5 per week

Salary: £40,000 per annum

As our Website & Social Media Manager
, you will take ownership of day-to-day digital channels, combining storytelling, insight, and technical understanding to grow visibility, engagement, and impact. You will report to the Senior Marketing & External Affairs Manager and work with external agency partners, focusing on delivering high-quality digital activity with an emphasis on strategy, insight, and continuous improvement.

This is a hands-on role with influence, offering space to develop and shape digital practice, and to contribute to public affairs, recruitment, and organisational growth.

• Own and deliver our website and digital content strategy, aligned with organisational priorities.
• Manage website performance, accessibility, and SEO, working with external agencies where appropriate.
• Plan and deliver content that reflects our authentic voice and the lived experiences of people we support.
• Use insight and analytics to continuously improve performance and user experience.

• Lead our social media presence across priority platforms, focusing on depth, relevance, and trust.
• Build and nurture positive, inclusive online communities.
• Enable and support colleagues across the organisation to contribute content in a safe, structured, and values-led way.
• Plan and oversee targeted organic and paid campaigns to support recruitment, awareness, and policy influence.

• Create accessible and engaging digital content, including video, graphics, and storytelling.
• Lead digital PR activity to amplify campaigns, partnerships, and organisational impact.
• Support digital content for public affairs and stakeholder engagement in collaboration with senior colleagues.

• Use GA4, Search Console, and social analytics tools to measure success and inform decision-making.
• Produce clear performance reports and recommendations.
• Stay up to date with digital trends, tools, and platform changes, applying learning pragmatically.

• Proven experience managing websites and social media channels in a professional setting.
• Strong understanding of digital strategy, content planning, and online community management.
• Practical experience of SEO, digital PR, analytics (GA4), and paid social, with the confidence to prioritise and focus effort.
• Excellent storytelling and content creation skills, guided by insight and data.
• A collaborative, organised approach, with the ability to work across teams and manage multiple priorities.
• A values-led mindset and commitment to inclusive, ethical digital communication.
• Desirable - Experience in health, social care, or policy-related communications; familiarity with accessibility tools.

• £40,000 salary + excellent benefits.
• Hybrid working (min. 2 days/week in Thame).
• 31 days annual leave (inc. bank holidays), rising with service.
• Health cash plan, pension, life assurance, Employee Assistance Programme.
• Blue Light Card, Cycle2
  
  Work, option to buy additional holiday.
• We celebrate diversity and are proud to be Disability Confident; we guarantee an interview for any applicant with a disability who meets the minimum criteria.
• This is digital work with purpose. Build communities. Amplify voices. Drive change.

For Full Details, Please See The Attached Job Description

INDWBO