Responsive Planner

Response & Day to Day Based in West London Monday to Friday 40 hours per week 3 Month Contract, Potential to go Permanent £12.00 per hour

Our client is looking for a Planner, previous experience within repairs/maintenance/housing would be advantageous. As a Reactive Maintenance Planner
, you are the key person communicating between the resident and maintenance worker.

The role involves tasks such as;

• Providing customer service to residents and customers/tenants.
• Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade’s people to carry out the appointments in a cost effective and organised manner.
• Dealing with queries from residents, changing appointment.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

Skills and experience required;

• For this position you must have Opti-time experience.
• The ideal candidate will have a good telephone manner, be organized, have the ability to prioritize work, and pay attention to detail.

A reference contact must be provided upon application.