Security Officer

Join to apply for the SECURITY OFFICER role at Retama Park Racetrack

We’re looking for a dedicated security professional to patrol and protect the racetrack, respond to incidents, and ensure guest safety.

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the racetrack surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• May assist in the handling of horses.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

This position is eligible for and will consider candidates who meet the required educational, experience, and skill criteria, regardless of gender, age, race, color, religion, national origin, gender identity, sexual orientation, or any other protected class.

Starting Salary: $14.00 per hour.