Aftermarket Sales Engineer; Odd​/ACMV​/Project Management LT

Sales Development

• Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).

• Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.

• Develop tailored proposals that align with customer operational and financial goals.

Customer Relationship Management

• Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.

• Conduct regular account reviews and site visits to assess service needs and upsell opportunities.

• Serve as the customer’s key contact for all post‑sales service solutions.

Technical & Commercial Coordination

• Work closely with service delivery, engineering, and technical teams to design feasible service offerings.

• Prepare accurate quotations, tender responses, and service‑level agreements (SLAs).

• Balance cost competitiveness with profit margin targets.

Market & Installed Base Analysis

• Track installed equipment and analyze lifecycle stages to time service offerings.

• Monitor competitors’ service offers and position your company’s unique value proposition.

• Identify white‑space opportunities within existing accounts.

Sales Reporting & Forecasting

• Manage pipeline using CRM tools (e.g., Salesforce, Hub Spot).

• Report on monthly service sales performance, renewal rates, and customer retention.

• Provide market feedback for strategic planning and new service development.

Collaboration & Process Improvement

• Collaborate with regional sales, technical service, and finance teams to streamline end‑to‑end customer experience.

• Participate in service portfolio development based on customer feedback and market trends.

• Support marketing initiatives such as service awareness campaigns and customer workshops.