Team Leader, Retail

Overall Job Summary

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment and training team members on policies and procedures.

Tractor Supply strives to make life out here a little better each day for both our neighbors and our teams.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a variety of duties throughout the day (approximately 95% of the day), including:
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues to ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate Forklift and Baler.
  • Complete all documentation associated with duties.
  • Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred, but not required. Must be able to read, write, and count accurately.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

• Work in a favorable environment, generally indoors with moderate noise.
• Work shifts vary, typically no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines.
• Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

• Move and transfer merchandise weighing up to 50 pounds.
• Push and pull merchandise up to 2,000 pounds with proper equipment (e.g., pallet jack).
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all areas of the store.
• Operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under 18.
• Operate store equipment continuously.
• Read, write, and count accurately for documentation.
• Use strong written and verbal communication skills.
• Process information/merchandise through the point-of-sale system.
• Handle and contact birds/poultry.
• Complete training and certification for dispensing propane; not applicable if under 18.
• Successfully complete all required training.
• Travel as required to support district needs.
• Drive or operate a vehicle for business needs.
• Position is non-sedentary.
• Complete additional training…