Parts Specialist

Overview

Join to apply for the Parts Specialist role at O Reilly Auto Parts
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The Parts Specialist provides high-level service to retail and installer customers and supports store management in assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to policy, looking up parts and quoting prices, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, stocking shelves, fronting and facing, cleaning, and related tasks.
• Perform daily operational tasks such as preparing merchandise returns to the distribution center, assisting with stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after required training and company requirements are met.
• Perform in-store services (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
• All other duties as assigned.

• Required: Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly supports a strong promote-from-within philosophy and encourages career growth within the organization.

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting Day One
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, physical or mental disability, genetic information, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process.

If you require a reasonable accommodation, please email  or call , ext. 68901 and provide position details.