Property Manager- Student Housing

Overview

The Village at Colbert Park, Savoy, Illinois, United States

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert in maintaining thriving operational, expense and revenue performance. The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment. This role demands quick-thinking and excellent decision quality, general business knowledge, exceptional leadership and an innate self-drive.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

• Staff Development and Leadership
• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to team members to ensure the property can operate effectively and career progression within Scion.
• Accountable for scheduling appropriate property staffing at all times, including after-hours on-call shifts, and serving as the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.

• Property Administration
• Prepare, respond and advise on all community aspects including market, physical condition, policies and procedures, and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearances and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements.

• Facilities & Capital
• Ensure a safe and sanitary community experience for employees, residents and guests, including curb appeal, operational facilities, common areas and preventative maintenance.
• Uphold Scion Standards by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit building and system permits to ensure compliance with codes and company standards.
• Identify capital expenditure needs and work with Regional Manager and Facilities & Capital on approval and execution of projects.
• Obtain vendor bids and gain approval for projects exceeding budgeted thresholds.

• Annual Turnover Process
• Plan and execute annual turnover with the Assistant General Manager and Facilities Supervisor to ensure goals and deadlines are met.
• Partner with Talent Acquisition to staff the property for turnover deadlines.
• Forecast and manage financial performance of turnover to maintain budgeted controllable expenses.
• Utilize Turnable to manage the turnover board and deadlines.
• Conduct move-out inspections and vendor service walks to prepare units for resident move-in dates.
• Provide hands-on support for turnover tasks and coordinate with facilities for related activities.
• Collaborate with partner departments on annual budgets, expenditures, payroll, invoicing, forecasting, and revenue targets.
• Identify opportunities to increase revenue or reduce expenses to improve Net Operating Income.

• Customer Experience & Sales
• Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and staff development with a customer-centric mindset.
• Monitor customer feedback via surveys and reputation platforms and develop action plans to improve resident experience.
• Achieve property-specific KPIs and support escalation of resident concerns when needed.
• Support AGM in revenue targets including market rates, leasing velocity and concessions.

The responsibilities listed above may not be all inclusive.

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• Click Up (Project Management Tool)
• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies and inclement weather.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the…