Automotive Service Manager

Cecil Atkission CDJR Job Responsibilities

• Provide excellent customer service.
• Maintain high Customer Satisfaction Index (CSI) scores.
• Provide highest quality service for the customer, yet control costs and manage inventory.
• Establish and maintain all managerial tools necessary to achieve strong and consistent profitability.
• Apply leadership skills to enable technician and service advisor employees to achieve the most success they can in a positive environment of team work.
• Hire, train, and support the best candidates available.
• Develop strong relationship with the manufacturer and their representatives.
• Comply with their policies and requirements.
• Administer warranty claims for accuracy and timely collection.
• Comply with all Federal, State, and Local regulations.
• Includes hazardous waste disposal, OSHA, workers comp, and other safety regulations.
• Co-ordinate with, and support, the automotive group’s management team.

• Two years of successful experience as a Service Manager in a franchise dealership.
• Ability to improve revenues and to control departmental expenses and profitability.
• Professional demeanor and strong communication skills.
• Computer literacy and knowledge of DMS programs.

• Competitive compensation.
• Paid Time Off
• Paid Holidays
• Direct Deposit for Pay Checks
• Group Health Plan
• Voluntary Insurance Plans
• 401(k) Plan

• Service Manager in a Franchise Dealership: 2 years (Required)