Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day
:
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office
• Lead and develop tax office associates to deliver an outstanding client experience and achieve office growth objectives
• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Serve as the point of contact for onsite escalated client service concerns and scheduling
• Plan daily activities to ensure work is completed on time with quality standards
• Coach and train associates to uphold Service Standards and recognize contributions
• Lead daily team meetings and communicate essential information
• Manage associate work schedules, timekeeping, and overtime
• Prepare tax returns as required and conduct timely performance reviews

• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people
• 2+ years as a Tax Professional (if preparing tax returns)
• Annual continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Flexible work schedule and ability to adapt to business needs
• High school diploma or equivalent or higher

• Collaborate with the District General Manager to create and implement office-level growth plans
• Support recruitment and interviewing for tax office roles
• Provide escalation support and ensure proper client scheduling
• Foster an engaging team environment with training and coaching
• Lead daily team meetings and ensure timely completion of tasks
• Maintain accurate timekeeping and overtime management
• Deliver quality work and meet deadlines

H&R Block is committed to total well-being through benefits supporting health, wellbeing, and financial wellness. Programs include an Employee Assistance Program with Health Advocate, a wellbeing program (Better You), neurodiversity and caregiver support, and various discounts. Benefits with eligibility include Medical Coverage, 401k, and Employee Stock Purchase Plan. See  for details.

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized globally on Best Companies lists, with colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

For reference, this is a sponsored job listing with the identifier #26590.