Assistant Executive; Marine, Claims

Job Responsibilities:

• Handle telephone enquiries and walk‑in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the TM Group of Companies.
• Manage correspondence and attend client or intermediary meetings when required.
• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.
• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the TM Group of Companies.
• Send acknowledgement letters and request necessary claims documentation from clients or intermediaries.
• Prepare and issue PLA/Cash‑Call advice and follow up with reinsurers on payment status.
• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.
• Monitor and manage diary dates for active files, ensuring proper follow‑ups before archiving.
• Verify premium payments prior to processing claims and coordinate with the Finance team on any payment delays.
• Refer claims with strong recovery potential to Claims Recovery Agents and actively follow up on recovery progress.
• Maintain records of exceptional claims (e.g., ex‑gratia cases, large losses) and related recoveries.
• Review claims that exceed authority limits and escalate to the Head of Department or Senior Management for approval before notifying customers or settling agents.
• Conduct periodic file reviews and prepare monthly or quarterly statistics when required.
• Participate in UAT for the Marine Claims module.
• Perform any other duties assigned by management.

• Diploma or Degree in Insurance, Maritime Studies, or a related discipline.
• Preferably ACII/AAII, CGI, or other relevant insurance qualifications.
• Proficient in Microsoft Office applications.
• Relevant experience in claims handling will be an advantage.
• Strong interpersonal and communication skills.
• Able to manage multiple tasks, collaborate effectively as a team member, demonstrate diligence, maintain customer focus, and show willingness to learn new skills.

Interested applicants, please click on “
Apply Now
”. We regret only shortlisted candidates will be notified.

Important Note:

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel:
Chong Ji Shen

EA Personnel Reg No: R