Desktop​/tech Support: II; Intermediate

Position: Desktop/tech Support: II (Intermediate)-
Location: Richland Hills

Location: Richland Hills, TX
Salary: $22.00 USD Hourly - $25.00 USD Hourly
Description:
Position Overview

Our client is seeking multiple Desktop Support Technicians to support, maintain, and troubleshoot all end-user computing systems at the North Richland Hills office. This is a hands-on, fully onsite role that includes imaging, repairs, upgrades, ticket handling, and end-user assistance. The ideal candidate is experienced, detail-oriented, and capable of delivering professional customer service in a fast-paced environment.

Key Responsibilities

Technical Support

• Support and maintain desktops, laptops, peripherals, and related hardware.
• Image and configure laptops/desktops using SCCM (thumb-drive imaging).
• Install, diagnose, repair, and upgrade computer components.
• Provide timely assistance via walk-ups, phone, or ticketing system.

Troubleshooting

• Repair laptops, desktops, monitors, printers, and mobile devices.
• Resolve Wi-Fi and VPN connectivity issues.
• Troubleshoot software, OS, and user-level access problems.

Customer Service & Documentation

• Deliver professional and courteous support to end users.
• Maintain accurate documentation, ticket updates, and status notes.
• Communicate clearly and escalate issues when necessary.

Operational Requirements

• Apply strong time management and organizational skills.
• Work both independently and collaboratively.
• Ensure high attention to detail during imaging, deployments, and repairs.

Must-Have Requirements

• Proficiency with Service Now, Active Directory, and Microsoft 365.
• Associate's or Bachelor's degree in Computer Science, IT Support, Information Technology, or a related field.
• 3-5 years of experience supporting desktops, laptops, and operating systems or equivalent IT support experience.

Nice-to-Have

• CompTIA A+ certification.

Interview Process

• One interview to hire.

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Contact:

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