IT Field Service Engineer

Position Title: IT Service Administrator
Department: Finance/IT
Reports To: Director of Finance

Position Summary: Whim Hospitality, Dripping Springs, TX, is seeking an IT Field Service Technician to monitor and maintain all information systems and infrastructure for our properties. This includes, but is not limited to, Property Management Systems (PMS), Point of Sale (POS) systems, network/firewall security, Windows Desktop systems, and the full Microsoft Office 365 technology stack. This on‑site role serves as the go‑to person for all IT‑related matters, ensuring a seamless technology experience across all operations.

• Monitor and maintain all IT infrastructure across properties, including networks, servers, and end‑user computing.
• Work collaboratively with the IT Director to develop and implement IT strategies that align with operational needs and objectives.

• Provide technical support for lodging, banquets, food and beverage services, email systems, website issues, and internet connectivity.
• Ensure the reliability, performance, and scalability of all IT systems necessary for effective operational support.

• Assist in developing and enforcing IT security policies and procedures to protect company data and systems.
• Address cybersecurity issues, including phishing and malware attacks, and ensure compliance with relevant regulations.

• Given the nature of the 24/7 hospitality industry, weekends tend to be the busiest periods; therefore, the IT Field Service Technician must provide sufficient coverage during these times.
• The technician may be asked to assist in other operational