Desktop Support

We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

• Provide technical support for hardware, software, and peripheral issues
• Troubleshoot issues related to Windows and/or macOS systems
• Support users with login issues, password resets, and basic account access
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate unresolved issues to Level 2 support teams as needed
• Document incidents, requests, and resolutions in a ticketing system
• Assist with new hire onboarding and equipment setup
• Follow IT policies, procedures, and security best practices
• Deliver professional and courteous support to all end users

• CompTIA A+ certification (required)
• (Network+ or Security+ is a plus)
• Basic knowledge of:
• Microsoft 365 (Outlook, Teams, One Drive)
• Hardware troubleshooting (desktops, laptops, peripherals)
• Strong verbal and written communication skills
• Ability to work onsite in Brookshire, TX
• Willingness to learn and grow in an IT support environment

• Previous experience in a Help Desk or Desktop Support role
• Familiarity with:
• Active Directory (user accounts, password resets)
• Remote support tools
• Customer service or technical support background
• Onsite support in an office or warehouse environment
• May require walking, lifting IT equipment (up to ~25 lbs)
• Standard business hours; occasional after-hours support may be required
• Competitive hourly rate or salary (based on experience)
• Benefits package may include health insurance, PTO, and paid holidays
• Opportunity for training, certification growth, and career advancement