Director, Enterprise

Career Opportunities with ECI Software Solutions

Careers At ECI Software Solutions

Location:

Westlake, TX (Hybrid - In office 2-3 days per week)

Department:
Information Technology

Reports To:

Chief Information Officer (CIO)

ECI Software Solutions is seeking a Director of Enterprise Applications to own the strategy, delivery, and operation of our core business systems, including Workday, Salesforce, and Microsoft 365
. This role will lead a team of application managers, administrators, analysts, and developers (mix of FTEs and contractors) and will partner closely with leaders across Finance, HR, Sales, Marketing, and Operations.

The Director of Enterprise Applications will define and execute the roadmap for our enterprise application landscape, ensuring our systems are scalable, reliable, integrated, and aligned with ECI’s growth as a leading SaaS company.

• Develop and own the enterprise applications strategy and multi-year roadmap
  , aligned with ECI’s business and technology objectives.
• Assess the current application landscape (Workday, Salesforce, M365 and related tools), identifying gaps, redundancies, and modernization opportunities
  .
• Build business cases and ROI analyses for major initiatives (e.g., new modules, platform expansions, consolidations, or replacements).
• Partner with the CIO and IT leadership to ensure enterprise applications support ECI’s scalability, customer‑centricity, and operational efficiency
  .
• Maintain a portfolio view of all enterprise applications, including ownership, cost, usage, lifecycle status, and risk.
• Make retain / enhance / consolidate / retire recommendations to optimize business value and total cost of ownership.
• Own key vendor relationships (Workday, Salesforce, Microsoft, and other major SaaS providers); oversee contracts, renewals, and license management.
• Ensure alignment of tools and platforms with enterprise architecture and security standards
  .

• Lead or oversee enterprise application projects
  : implementations, major upgrades, module rollouts, and cross‑application initiatives.
• Establish and manage intake and prioritization processes for enhancements and new requests in collaboration with business stakeholders.
• Ensure high‑quality project execution (requirements, design, configuration, testing, training, cutover, and post‑go‑live support).
• Drive effective change management
  , including stakeholder communication, impact assessment, user training, and adoption strategies.

• Ensure the reliability, performance, and security of enterprise applications, meeting or exceeding SLAs.
• Oversee application support processes: incident management, service requests, and problem management across Workday, Salesforce, M365, and related systems.
• Champion continuous improvement
  , identifying and delivering enhancements that streamline processes, reduce manual work, and improve user experience.
• Ensure robust documentation of application configurations, integrations, and key business processes.

• Serve as a trusted partner to leaders in Finance, HR, Sales, Marketing, and Operations, translating business needs into scalable system solutions.
• Facilitate cross‑functional collaboration to harmonize and standardize processes where appropriate, leveraging out‑of‑the‑box capabilities before customizations.
• Help functional owners optimize their processes using best practices within Workday, Salesforce, Marketo, and M365.

• Partner with Enterprise Architecture, Data, and Integration teams to ensure robust integrations between systems (e.g., Workday → Salesforce, Salesforce → Jira, and connections into data platforms).
• Oversee governance of APIs, integration patterns, and middleware used by enterprise applications.
• Support reporting and analytics needs by ensuring applications provide accurate, timely data and align with data governance standards.
• Ensure enterprise applications adhere to security, privacy, and compliance requirements relevant to a SaaS business.
• Partner with Security, Compliance, and Internal Audit on access controls,…