Technical Support - Junior

Overview

Our Fortune 500 client in Westlake, TX is looking for a Desktop Support professional to join their onsite team. This is an entry-level position focused on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for internal customers. The role requires an enthusiastic candidate who thrives in a fast-paced environment and has strong customer service skills.

Position Title:

Desktop Support

Location:

Westlake, TX (onsite, with work from Southlake as needed)
Duration: 18 Month Contract
Pay Range: $19.50/hr on W2

Hours:

8:00am - 4:30pm or 8:30am – 5:00pm

• Work with a team of Desktop Support technicians in one of the largest service centers at Schwab with over 6,000 users.
• System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
• Provide hands-on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
• Provide phone support and remote assistance as needed.
• Deploy and reclaim computer equipment including maintaining asset management database with current status.
• Document work in various tools (Remedy, Clarity).
• Provide excellent customer support to our client’s employees.
• Work at multiple sites.

• Bachelor’s degree in technology and/or 1-3 years’ recent experience supporting technology in an enterprise-wide internal Service Center environment.
• Working knowledge of PC technical support of Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X).
• Strong communication skills, including both written and verbal.

If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.

About Manpower Group, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells.