Digital Operations Manager

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About The Role:

The Digital Operations Manager will serve as the central point of oversight for how E-Commerce teams engage with digital platforms and enterprise systems. This role ensures that our business teams are fully empowered to use tools effectively, while also acting as a conduit between E-Commerce, Product Management, and Technology. By combining operational expertise with project management skills, the Digital Operations Manager will drive alignment, efficiency, and continuous improvement across platforms, processes, and roadmaps.

• Own the workflows and oversight of E-Commerce teams’ use of internal digital platforms (e.g. Net Suite, SFCC, SFDC).
• Troubleshoot business-as-usual (BAU) issues and coordinate with SMEs to resolve.
• Create clear processes, guidelines, and documentation for platform use.
• Oversee onboarding and integration of enterprise systems, ensuring usability and adoption for retail teams.
• Submit and track tickets related to platform bugs; maintain transparent communication on progress considering business priorities and promotional calendars.
• Continuously identify and implement efficiency improvements based on evolving business needs.

• Lead and mentor Digital Operations Analyst & Quality Assurance team focused on operational monitoring of digital platforms, site QA, and regression testing.
• Develop and maintain a comprehensive daily QA checklist to validate site functionality, content accuracy, and promotional readiness.
• Establish escalation procedures and performance metrics to ensure swift issue resolution.
• Partner closely with the E-Commerce and Technology teams to prioritize and communicate defects, enhancements, and testing outcomes.

• Act as the primary liaison between E-Commerce and Product Management teams, surfacing requirements and prioritization of work as it relates to enterprise systems.
• Partner with Product to ensure enhancements and platform initiatives align with team objectives and customer experience goals.
• Collaborate on sprint planning and ticket prioritization to balance business needs with brand strategy.

• Develop a deep understanding of the digital customer experience and identify opportunities for improvement.
• Ideate enhancements informed by business goals, competitor insights, and market analysis.
• Provide input into long‑term platform strategy to support growth and scalability.

• Bachelor's Degree in related field is highly preferred.
• 5–7 years of experience in digital operations, e-commerce, or product/project management roles.
• 2+ years of people management experience, with a track record of building and developing high-performing teams.
• Must have strong understanding of enterprise digital platforms (e.g., SFCC, Net Suite, SFDC).
• High proficiency in Microsoft Office (Excel, PowerPoint, Word) and Airtable, with strong ability to build dynamic spreadsheets, databases, and presentations.
• Proven ability to manage projects, align cross-functional teams, and communicate across technical and business stakeholders.
• Exceptional organizational and problem-solving skills; ability to translate business needs into actionable technical requirements.
• Comfortable navigating ambiguity and driving clarity across complex initiatives.
• Excellent written and verbal communication skills.

• Clear communication and seamless collaboration between E-Commerce, QA, and Product teams.
• Efficient and optimized digital workflows that empower business teams.
• Proactive identification of site and operational issues before they impact the customer…