Help desk Specialist II Security Clearance

Position: Help desk Specialist II with Security Clearance
Location: Jbsa Randolph

Help Desk Specialist II Educational Level: Associates Degree in Management of Information Systems/Technology or similar degree. Years of

Experience:

Three years minimum Knowledge, Skills, and Abilities (KSAs):
• Experience responding to and diagnosing problems through discussion with users.
• Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Experience with help desk operations and serving as focal point for customer concerns.
• Experience providing support to end users on a variety of issues.
• Experience identifying, researching, and resolving technical problems.
• Experience responding to telephone calls, email and personnel requests for technical support.
• Experience documenting, tracking, and monitoring problems to ensure a timely resolution.
• Experience providing second-tier support to end users for either PC, tablet, mobile phone, server, network, or mainframe applications or hardware.
• Experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Certifications:

Information Assurance Technical (IAT) Level II Security Requirement:
• US Citizenship required
• DoD government security clearance SECRET or higher