Technician II, Technology

Overview

Job Description includes the following responsibilities and qualifications for a Technology Support/IT Services role with UPS. The content below preserves the original information while improving structure and readability.

• Ensure the successful execution and implementation of customized solutions and organizational initiatives by leveraging root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and partner vendor relationships.
• Lead, manage, and coordinate the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.
• Manage daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provide technical training and development to departmental resources and customers.
• Actively plan, monitor, and adjust expenses to meet and exceed financial expectations and organizational metrics.
• Establish and maintain professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilize technology to initiate, deploy, and track projects and support services 24x7.
• Perform technical, analytical, or maintenance work. Knowledge gained through a combination of formal education and on-the-job training.
• Apply experience and skills to complete assigned work within own area of expertise, following standard operating procedures and/or scientific methods with a moderate level of supervision.

• Ability to communicate highly technical information to both technical and non-technical users.
• Knowledge of Microsoft Operating Systems (operating systems/software).
• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory and various Web browsers (Preferred).
• Technical Certifications such as A+ and Network+ (Preferred).
• Technical work experience (Preferred).
• Experience troubleshooting thermal printers (Preferred).
• Physical ability to grasp, lift up to 70 pounds, push, pull, carry equipment or parts as required.
• Ability to travel by car to various UPS facilities.
• Must have a valid driver’s license.

• Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for the employer.

• Employee Type:
  Permanent
• Location:
  
  TXRTH, 1400 INTERMODAL PARKWAY, HASLET, TX 76052
• Job Level: Technician
• Internal Salary Grade: 009
• Work Schedule:
  
  Flexible Shift

• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Truck Transportation

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