End User Analyst

Overview

Seeking a Level 2 IT Support Technician to support a large‑scale laptop deployment and ongoing end‑user support initiative. This is a hands‑on, onsite role ideal for a technician with strong troubleshooting experience, excellent customer service skills, and a “white glove” support mindset. The primary focus of this role will be imaging and deploying approximately 100 brand‑new laptops, reimaging existing laptops, and supporting a rolling inventory refresh.

All device provisioning will be completed using Microsoft Intune Autopilot (no image creation required). This is a fast‑moving engagement, and availability and flexibility will be critical to ensure a successful deployment.

• Deploy approximately 100 new laptops using Intune Autopilot
• Reimage existing laptops and redeploy to end users
• Support rolling inventory and PC replacement programs
• Provide second‑level (Tier
  2) end‑user support for hardware and software issues
• Respond to service desk tickets and outages via phone, email, and ticketing systems
• Troubleshoot and diagnose hardware, operating system, and application issues
• Install and configure hardware and software in accordance with corporate standards
• Support emergency equipment exchanges when required
• Provide hands‑on assistance with IT projects and initiatives
• Deliver white glove executive and VIP support
• Assist with local backup operations per company policies
• Maintain strict confidentiality of user data and sensitive information
• Perform additional IT‑related duties as assigned

• A+ Certification or 1–2 years of experience in an end‑user support environment
• 1–3 years of experience with Windows desktop operating system deployment
• Experience supporting hardware refresh or PC deployment programs
• Familiarity with ITSM/ticketing systems (Service Now preferred)

• Help desk
• Troubleshooting
• Imaging
• Intune
• Autopilot
• Windows
• Support

• Experience with software distribution and patch management
• Network infrastructure fundamentals
• Security best practices
• Proven ability to provide high‑quality customer service in a corporate environment

• True Level 2 support experience
• Experience working with Microsoft Intune and Autopilot
• Strong, consistent work history (preference for minimal job hopping and few short‑term roles)
• Demonstrated stability and longevity in past roles

Intermediate Level

This is a Contract position based out of Willis, TX.

The pay range for this position is $26.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is onsite in Willis, TX. Final date to receive applications:
This position is anticipated to close on Jan 28, 2026.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.