InformationTechnology - Senior UX Designer - J00576

Position Purpose

Responsible for creating user flows, wireframes, mock‑ups, prototypes, and optimizing existing user interface designs for applications. Tests for intuitiveness and experience, develops technical and business requirements related to user experience, and strives to deliver intuitive, user‑centered solutions that enhance user satisfaction by improving the usability and accessibility for the end user of applications.

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and 4–6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

• User experience and design tools such as Adobe CC, Sketch, InVision (and other tools as needed)

• Intermediate – Seeks to acquire knowledge in area of specialty
• Intermediate – Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate – Ability to work independently
• Intermediate – Demonstrated analytical skills
• Intermediate – Demonstrated project management skills
• Intermediate – Demonstrates a high level of accuracy, even under pressure
• Intermediate – Demonstrates excellent judgment and decision making skills

• Partners with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user problems
• Shapes effective and efficient interaction designs for complex data‑intensive domains that reflect the key requirements of end users, while applying consistent design principles to ensure a seamless user experience across applications
• Creates low to high fidelity wireframes (illustrations) and prototypes which provide visual representation of the products
• Develops concepts and prototypes to help stakeholders envision proposed user experiences
• Communicates conceptual ideas, prototypes, and the specifics of user‑centered design process to product, engineering, and key stakeholders
• Collaborates with the broader UX team on the establishment of common design standards and shared UI components for adoption across product lines
• Works directly with Product Managers, UX Researchers and Engineers to outline and define end‑user needs and balance execution of desired business product requirements
• Partners with business and IT stakeholders to plan, research, and facilitate UX processes, including design thinking/human‑centered design activities for service and products across digital and non‑digital touchpoints
• Work closely with stakeholder teams during design and development phases to ensure project UI goals and deadlines are met
• Works cross‑functionally with other designers to ensure quality and consistency of work
• Maintains consistency in visual elements or UI behavior across products
• Performs other duties as assigned
• Complies with all policies and standards

• What is the purpose of this team?
• Describe the surrounding team (team culture, work environment, etc.) & key projects.
• Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative?

• Walk me through the day‑to‑day responsibilities and a description of the project (Outside of the Workday JD).
• What are the performance expectations/metrics?
• What makes this role unique?

• Support UX/HCD activities, including consultations, design sprints, and facilitating workshop sessions.
• Apply human‑centric design principles and tools to clarify problems, create shared alignment, and craft appropriate solutions that keep the focus on the end‑user while balancing business requirements.
• Consistently build prototypes, conversation flows, and other deliverables in an efficient manner. Liaise to apply intelligent and consistent UX processes with all stakeholders.
• Responsible for creating, updating, and maintaining user journeys and content designs for our contact center technologies as well as monitoring and troubleshooting problems.
• Serve as a liaison between all business groups, operations, and our contact centers.
• Monitor and analyze IVR & chat usage to determine health plan needs and recommend content updates and features.
• Participate in content reviews and audits, including providing qualitative analysis of IVR & chat content and making recommendations to align with business goals.
• Produce and maintain accurate logs of IVR & chat changes to monitor data and track potential errors.
• Performs other duties as assigned.
• Complies with all policies and standards.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.