Director Operations Transformation, Technology and Workforce Strategy

Career Category Corporate Services Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director Operations Transformation, Technology and Workforce Strategy

Let’s do this! Let’s change the world!

In this critical role the Director Operations Transformation, Technology and Workforce Strategy will play a pivotal role in driving the implementation of automation and AI-enabled initiatives as Operations-wide solutions associated with the Operations Technology and Workforce strategy. This leader will integrate business strategic imperatives and technical expertise to ensure the successful delivery and scaling of automation and AI-driven solutions. The role requires a strategic problem solver and a dynamic leader capable of managing cross-functional teams and fostering alignment and strong partnerships within, and outside Operations.

• Develop and implement strategic plans in collaboration with the Operations Transformation AI Team, the Amgen Technology and Medical Organizations (ATMOS) , and Technology and Workforce Strategy Team.

• Strategic integration of Operations AI Core Framework to ensure consistent horizontal alignment across the functions

• Lead, mentor, and manage a team of subject matter experts ensuring they have the tools, training, and support needed to succeed

• Oversee the identification, prioritization, delivery, and integration of tailored technological solutions that address specific business strategic imperatives.

• Liaise with the Operations AI Team and ATMOS team in the execution of priorities associated with Operations Technology and Workforce strategy

• Ensure the alignment of technology solutions with operations organization needs, driving business reliability, efficiency and agility

• Establish and maintain strong relationships with key internal collaborators, including OT AI Team, Operations functional unit leaders, data scientists and ATMOS.

• Function as a liaison between operations functional units and ATMOS to ensure seamless communication, prioritization and effective implementation of technical solutions associated with our Technology and Workforce strategy

• Engage with external partners, including professional organizations to employ innovative technology and best practices

• Drive a continuous improvement attitude, encouraging experimentation and adoption of emerging technologies

• Lead initiatives to assess and learn from innovative technologies, incorporating findings into the development of future solutions

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a leader with these qualifications.

• Doctorate degree & 4 years of technology experience OR

• Master’s degree & 8 years of technology experience OR

• Bachelor’s degree & 10 years of technology experience AND

In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience…