Training Specialist, Business Process Operations; East Coast

Training Specialist, Business Process Operations (East Coast)

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio seeks a full‑time Training Specialist (TS) to support the Business Process Operations team. The Training Specialist partners with department leadership, team members, and cross‑functional stakeholders to design, coordinate, deliver, and maintain effective training programs. This role ensures alignment with Presidio policies, procedures, regulatory requirements, and business objectives, while supporting continuous improvement and operational excellence. The TS is responsible for overseeing departmental training processes, maintaining training records, monitoring effectiveness, and ensuring employees are equipped to meet customer and company performance commitments.

Responsibilities include:

• Own and maintain departmental training processes, procedures, and documentation, including Corrective and Preventive Action (CAPA)–related training.
• Coordinate onboarding and ongoing training for new hires and existing employees within multi‑departmental trainings.
• Develop, maintain, and manage the department’s internal training schedule and curriculum.
• Prepare, deliver, and support training sessions to ensure understanding and adherence to company and departmental objectives.
• Track training completion, effectiveness, and outcomes; maintain accurate training records and compliance documentation.
• Prepare and distribute training metrics, dashboards, and reports aligned with company and departmental quality goals.
• Partner with department leaders and managers to define employee training objectives and ensure timely completion.
• Conduct internal audits, assessments, and gap analyses through documentation review and manager/employee interviews.
• Identify training gaps and recommend improvements based on feedback, performance data, and audit results.
• Partner with department managers to address overdue, stale, or incomplete training activities.
• Support the implementation and adoption of new training initiatives, processes, and tools.
• Coordinate external training opportunities as needed, including vendor‑led or third‑party training.
• Stay current on training best practices, tools, and methodologies to improve training effectiveness continuously.

Required Skills and Professional Experience

• Bachelor’s degree or equivalent experience and/or military experience
• 5+ years’ of experience in Training and Enablement, specifically creating training curriculums.
• Internal Auditing – including planning, management, and implementation
• Risk Management and Implementation
• Analytical and Problem‑Solving Skills
• Experience with Salesforce, Service Now, Power BI, and Qlik View is a plus.
• Training development and delivery
• Manage multiple competing priorities
• Work in an operational environment under pressure and meet deadlines
• Engagement for Team Success
  • Strong interpersonal skills
  • Strong team‑orientation
  • Strong organizational skills
• Excellent Written and Oral Communication Skills

Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world.

Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades‑long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital…