Assistant Bell Captain

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

The Assistant Bell Captain supports the Bell Captain in leading the Bell and Door team to ensure seamless guest arrivals, departures, and luggage services. This role plays a key part in creating memorable first and last impressions for our guests by delivering personalized and anticipatory service in line with Four Seasons standards.

• Assist the Bell Captain in supervising and coordinating the daily activities of the Bell and Door team.
• Ensure efficient handling and delivery of guest luggage during arrivals and departures.
• Welcome guests with warmth and professionalism, providing directions, information, and assistance as needed.
• Coordinate transportation requests including taxis, private transfers, and hotel vehicles.
• Monitor the lobby and porte‑cochère area to maintain a smooth and organized guest flow.
• Train, coach, and support Bell Attendants to ensure service standards are consistently met.
• Assist with guest requests and resolve service concerns promptly and professionally.
• Maintain communication with Front Office, Concierge, and Guest Services teams to ensure seamless service delivery.

• Previous experience in a luxury hotel environment, preferably within Bell Desk or Front Office operations.
• Strong leadership and team collaboration skills.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast‑paced environment.
• Knowledge of the local area and attractions is an asset.
• Ability to lift luggage and stand for extended periods.

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package.
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for business clothing.
• Complimentary employee meals.
• Paid holidays, vacation, and sick days.
• Culinary, retail and wellness experiences at special rates.

Four Seasons is an Equal Opportunity, Affidavit Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - (Use the "Apply for this Job" box below)./