Director of Front Office

Director of Front Office

Reports To: Front Office Manager
Location: Horseshoe Bay Resort, Texas Hill Country

Advance your hospitality career in the heart of the Texas Hill Country. As the Director of Front Office
, you will serve as the driving force behind the guest experience at Horseshoe Bay Resort. We are seeking a dynamic, hands‑on leader with a passion for luxury service, operational excellence, and team development.

You will oversee the first and last impression our guests receive, ensuring an exceptional, seamless experience throughout their stay.

• Lead all Front Office operations with a focus on efficiency, coordination, and high-touch service delivery.

• Ensure complete guest satisfaction by proactively resolving challenges and implementing world‑class service standards.

• Establish clear goals, develop and mentor the management team, and cultivate a culture of professionalism, high morale, and continuous improvement.

• Oversee reservations forecasting, occupancy strategy, and revenue controls.
• Manage budgets and P&L performance with precision and accountability.

Horseshoe Bay Resort combines the charm of lake‑life living with the sophistication of luxury hospitality. We embrace Diversity, Equity, Inclusion, and Belonging and prioritize the well‑being of our associates.

• Competitive compensation with scheduled performance reviews and raises.
• Career Development: Opportunities to advance through our Manager‑in‑Training (MIT) Program, preparing high‑potential leaders for executive roles.

• Health & Wellness: Medical, Dental, and Vision insurance;
  Disability;
  Major Illness and Accident coverage.
• Retirement: 401(k) with employer match.
• Time Off: Paid Vacation and Paid Holidays.
• Support: Access to the Associate Relief Fund.

• Resort Privileges: Golf and amenity access (based on occupancy), plus significant dining and retail discounts.
• Travel Benefits: Exclusive rates at more than 100 Crescent Hotels & Resorts properties and the Preferred Hotels network worldwide.
• Daily Convenience: Subsidized Associate Housing, resort shuttle transportation, and weekly meal subsidies.
• Culture & Community: Enjoy engaging associate events and team activities throughout the year.

• Minimum 5 years of leadership experience in hotel, resort, or rental management.
• High School diploma required;
  College degree preferred.

• Strong P&L understanding and the ability to interpret financial reports.
• Proven team leadership, mentoring, and staff development skills.
• Exceptional communication and a strong commitment to personalized guest service.

• Flexibility to work nights, weekends, and holidays to support peak resort operations.

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest

• Self‑Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.