Front Desk Agent

Description

We are looking for a hospitality professional to join our Front Desk team! Horseshoe Bay Resort is looking for a Front Desk agent to great and serve our resort guests with the highest standards. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures is the goal for the Front Desk Team.

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts
• Retail and Dining at Horseshoe Bay Resort
• Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund
• Privileges based on occupancy and business levels

• Responsible for the efficient and professional running of the front desk, including relationships with other departments.
• Handle all cash duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Operate Agilisys software, take same day reservations and know how to enter a reservation into Agilisys.
• Perform guest registration and room assignment and accommodate special requests of all customers.
• Assist all guests with problems and questions as required. Ensure that all guest problems are resolved.
• Ensure proper credit when checking out guests and provide the guests with a zero balance invoice.
• Bank out at the end of the shift by following procedures.

• High school diploma or equivalent.
• Must be able to speak, read and write English.
• Previous customer service experience; preferably hotel or resort experience.
• Pleasant demeanor, ability to deal with the public, sense of priority, self-starter.
• Good logic, maturity, typing, and computer skills.

• Must be able to deal with the public in a professional and courteous manner, to include conflict situations.
• Have good knowledge about the area and the environment.
• Must be able to interact with co-workers and have a sense of TEAM.
• Current valid Driver's License and satisfactory motor vehicle report.

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities
• Discounts at all Crescent Hotels & Resorts properties

Behaviors

• Team Player:
  Works well as a member of a group (Preferred)
• Enthusiastic:
  Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred Growth Opportunities:
  Inspired to perform well by the chance to take on more responsibility
• Preferred Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Entry level

Full-time

Management and Manufacturing

Hospitality

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