Director of Front Office

Description

🌟 Lead the Welcome at Texas’s Premier Lakeside Resort

Position: Director of Front Office

Direct Reports: Front Office Manager

Elevate your career in the heart of the Texas Hill Country! As the Director of Front Office
, you are the heartbeat of the guest experience at Horseshoe Bay Resort
. We are looking for a dynamic, hands‑on leader to oversee our Front Office operations. If you have a passion for luxury hospitality and a drive for operational excellence, your next chapter starts here.

🚀 Your Mission

You will define the first and last impression of the resort.

• Operational Excellence: Lead the Hotel, Front Office, and Transportation teams with a focus on coordination and high‑touch service.
• The Gold Standard: Guarantee 100% Guest Satisfaction by proactively solving challenges and implementing world‑class service strategies.
• Strategic Leadership: Set clear goals, mentor your management team, and foster a culture of high morale and professional growth.
• Financial Savvy: Master the reservations forecast and revenue controls to maximize occupancy and yield, while managing budgets and P&L like a pro.

🏝️ Benefits and Culture at Horseshoe Bay Resort

Experience the "lake life" in the Central Texas Hill Country! We are committed to Diversity, Equity, Inclusion, and Belonging
, and we believe in taking care of the people who take care of our guests.

Compensation & Growth

• Competitive Pay with scheduled reviews and raises.
• Career Fast‑Track: Growth opportunities through our Manager in Training (MIT) Program
  , designed to prepare you for executive leadership.

Full‑Time Benefits

• Health & Wellness: Comprehensive Medical, Dental, and Vision Insurance, plus Disability, Major Illness, and Accident plans.
• Retirement: 401(k) plan with employer match
  .
• Time Off: Paid Vacation and Paid Holidays to recharge.
• Security: Associate Relief Fund for peace of mind.

Exclusive Associate Perks

• Resort Privileges: Enjoy Golf and Amenity privileges (based on occupancy), plus significant Dining and Retail discounts
  .
• Travel Discounts: Access exclusive rates at over 100 Crescent Hotels & Resorts properties and the Preferred Hotels network worldwide.
• Daily Support: Subsidized Associate Housing
  , a dedicated Shuttle Service, and weekly Meal Subsidies.
• Community: Fun associate outings and events throughout the year!

🎓 What You Bring to the Table

• Experience: 5+ years of leadership in hotel/resort or rental management.
• Education: High School diploma required;
  College Degree preferred.
• Skills: Strong P&L analysis, team building, and a talent for personalized guest service.
• Flexibility: Ability to work nights, weekends, and holidays to support our peak resort operations.

• Functional Expert: Considered a thought leader on a subject (Required)
• Team Player: Works well as a member of a group (Required)
• Leader: Inspires teammates to follow them (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

• Preferred

  Self‑Starter: Inspired to perform without outside help

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

• Ulti Pro (Intermediate)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Crescent Hotels & Resorts