Tasting Room Supervisor

Tasting Room Supervisor at SERVPRO of Saginaw / Bay City

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. The resort is operated by the Carter Hospitality Group with 20 years of experience in the hospitality field.

About the role

We are looking for a Tasting Room Supervisor to act in a leadership role and assist the Food & Beverage Manager in the daily operations and guest service of the tasting room. The tasting room is open daily from 11am-5pm Sunday-Thursday and 11am-6pm Friday-Saturday. Our team needs someone who has a passion for providing a great customer experience while sharing their wine knowledge.

Duties

• Assist in promoting the sale of wine and non‑wine products sold in the tasting room.
• Utilize cash register and POS system to transact sales and maintain tasting room wine inventories; reconcile daily sales and post transactions.
• Ensure tasting room and inventory areas are clean, neat and stocked at all times.
• Describe wines, wine‑making techniques and winery history; answer visitors’ questions about wines.
• Acquire and maintain thorough knowledge of the winery and its wines.
• Assign duties and monitor quality of work.
• Provide day‑to‑day guidance and oversight of subordinates; actively work to promote and recognize performance.
• Keep up to date on overall activities of the team, identify problem areas and take corrective actions.
• Assist with the cleanliness and maintenance of the bar area, racking glasses and cleaning during downtime.
• Prepare designated bar for daily wine tasting and conduct tasting with guests, guiding them on their selections and teaching them about the varietals and styles of wine.
• Alert the department head when wine inventory needs are running low.
• Provide assistance with inventory as needed.
• Attend departmental meetings as required.
• Ability to work a flexible schedule, including a majority of weekend shifts.

Job Knowledge

Minimum of 2+ years of supervisory experience in a retail/hospitality or similar environment. Prior experience in a fast‑paced, customer‑service/hospitality industry is preferred. Must have above‑average knowledge of wine varietals, regions and viticulture and be familiar with TABC governing laws.

Working Conditions

Works primarily indoors throughout the shift. Bi‑level structures, extensive facility, well‑lit room. Minimal exposure to hazardous substances and fumes. Possible exposure to blood‑borne pathogens.

Physical/Mental Demands

Stands and walks short to moderate distances throughout the shift, bends, stoops, and reaches to perform routine tasks. Able to lift and move up to 30 pounds. Requires basic math skills.

Benefits (Full‑time)

• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule

• Must be available to work all shifts, including weekends and some holidays.
• Flexible scheduling.
• Additional work available for special banquets or events.
• Tasting room hours daily from 11 am–6 pm.