Front Desk Agent

Front Desk Agent – MCR Hotels – Hampton Inn Colleyville, TX

Salary: $12.00–$14.00 per hour (full‑time)

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience while addressing all needs and requests in a timely, efficient, and hospitable manner.

• Check‑in/Check‑out:
  Process guests efficiently and follow up after check‑in to ensure room satisfaction.
• Rate
  
  Schedule:
  
  Maintain up‑to‑date knowledge of room rates and promotions.
• Guest Relations:
  Greet guests happily upon arrival and throughout their stay; use names whenever possible.
• Phone Etiquette:
  Answer all incoming calls professionally with the approved greeting.
• Guest Satisfaction:
  Collaborate with the team to achieve high guest satisfaction scores.
• Recovery:
  Handle challenging guest situations promptly and with a sense of urgency.
• Hotel Knowledge:
  Understand all features of the hotel facility and amenities.
• Events:
  Support all groups and events at the hotel.
• Technology:
  Operate relevant technology for the role.
• Communications:
  Maintain clear and professional communication with team members.
• Teamwork:
  Pitch in with cleanliness duties as required; keep work spaces clean and organized.
  • Spotless Cleanliness:
    Keep front and back of the house well‑organized.
  • Pitching In:
    Assist in cleaning guest rooms and public spaces when needed.
  • Hospitality While Cleaning:
    Greet guests while cleaning where appropriate.
• Quality & Consistency:
  Complete operational checklists accurately at designated times; wear a clean, approved uniform.
• Can‑Do Attitude &
  
  Collaboration:
  
  Be willing to stretch beyond traditional roles and work together to create a welcoming environment for guests and team members.

• Guest Satisfaction Scores / Intent to Return
• Management Performance Ratings
• GM/AGM Spot Checks
• Leadership Walk‑throughs (RVP, etc.)
• Checklist Tracking
• Guest Ratings / Reviews

• Preferred experience in hospitality, service, or a consumer‑facing franchise or related field.
• Positive, can‑do attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Handle pace and pressure well in stressful, high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Age: 18 years or older.
• Schedule and Travel:
  Willing to work varied shifts including evenings, nights, weekends, and holidays.
• Punctuality:
  Clock‑in and clock‑out on time; never work off‑clock.
• Breaks:
  Clock‑in/out for breaks at scheduled times.
• Call Outs:
  Provide sufficient notice when calling out per supervisor instructions.

• Stand or remain in a stationary position for long periods (3–4 hours at a time).
• Operate computers, perform 10‑key data entry, and handle office equipment.
• Bend, stoop, crouch, lift and transport supplies up to 25 pounds.
• Inspect and observe details at close and long range.
• Occasionally lift packages or general office equipment.
• Moderate noise level (phone ringing, communication).

• Read, write, and communicate in English effectively.

This job description does not state or imply that these are the only duties a Front Desk Agent may perform. Employees will be required to follow any other job‑related instructions and perform other duties as directed. Employees must be able to perform the essential functions of the position and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform these functions.

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR employs more than 7,000 team members and operates hotels under 9 Marriott brands, 8 Hilton brands and various independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three‑time recipient of the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer.
• MCR won the Development of the Year (Full Service) Award for the TWA Hotel at New York’s JFK Airport.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance (available after 30 days for full‑time team members)