Training Lead - F&B

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

Are you a customer service professional? Horseshoe Bay Resort is on the hunt for a Member Services Agent to join the Reservations Sales Team. They will be the liaison between Club Members and Resort operations and services. This position provides a highly proactive service aimed towards addressing Member requests - all reservations for dining, marina, spa, golf, and activities.

Reservations - Member Services Agent compensation includes commissions.

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team.

What are you waiting for?

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

* Privileges based on occupancy and business levels

The Training Lead - Food & Beverage is responsible for the design, coordination, and execution of all Food & Beverage training initiatives across Horseshoe Bay Resort's dining outlets, bars, banquets, and club operations. This role ensures that every associate is prepared to deliver "Genuine Texas Hospitality" and Forbes-level luxury service through consistent, engaging, and measurable training experiences. The Training Lead acts as the bridge between the resort's Training Department and F&B operations-implementing classroom and on-the-job programs, maintaining certifications, supporting leadership development, and ensuring service excellence across all guest touchpoints.

• Training Implementation & Delivery
• Conduct classroom and on-the-job training for all Food & Beverage associates across outlets (restaurants, bars, banquets, and clubhouse operations).
• Implement and update training materials, SOPs, quizzes, and certification tests aligned with resort standards and Forbes/Preferred criteria.
• Facilitate orientation sessions and ongoing learning experiences that reflect Horseshoe Bay Resort's service philosophy, "Genuine Texas Hospitality."
• Cross-train associates across multiple roles (server, bartender, steward, banquet, host, etc.) to ensure operational flexibility and service consistency.
• Deliver monthly safety and compliance training (food safety, alcohol service, hazard awareness).

• Manage the F&B Training Calendar, including monthly safety sessions, certification renewals, vendor training, and cross-training schedules.
• Maintain training records, attendance logs, and certification tracking for all F&B employees.
• Coordinate with HR and department leaders to ensure all required training is completed and documented.
• Assist in preparing for audits by ensuring all training and service certifications are current.

• Identify high-potential associates and support their development through "Emerging Leader" and "MIT" programs.
• Coach supervisors and managers in effective training techniques, feedback, and accountability methods.
• Facilitate round-ups, pre-shift energizers, and leadership sessions that reinforce service culture and team motivation.

• Be capable of performing all major F&B positions to effectively demonstrate and teach standards.
• Conduct periodic service audits and follow-up trainings to address gaps and reinforce excellence.
  
  Partner with Culinary and Beverage leaders to conduct vendor and product knowledge training sessions.
• Collaborate with the Director of Training to enhance resort-wide training systems, tools, and metrics.

• Research training practices from luxury hotels and integrate best-in-class methods into resort programs.
• Leverage technology platforms (SharePoint, Microsoft 365, Power Automate, etc.) to streamline communication and tracking.
• Regularly review guest feedback, audit…