Patient Services Representative

GENERAL SUMMARY

The Patient Services Representative is responsible for supporting departmental efficiencies and clinic front office operations. Their responsibility includes, but is not limited, to performing patient registration, check in, pre‑admission and admission, reception, and discharge functions; ensuring all consents and financial and demographic information is up to date for patients and that all consumers are served in a timely and efficient manner.

The duties of this position focus on the consumer’s registration, check‑in and check‑out experience at time of service. The Patient Services Representative is responsible for producing and monitor assigned reports; coordinate consumer appointments with the Centralized Scheduling department. The Patient Services Representative provides thorough, courteous, and professional assistance to internal and external customers in accordance with the Center’s Behavioral Principles and Core Values.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Checks in patients presenting at front desk for scheduled/unscheduled appointments via the EHR scheduling system and the Front Desk Screening/Walk-In Log.
• Collects co-pays, deductibles and other out of pocket costs and fees at the time of visit. Reconcile daily collections and prepares deposits logs accordingly.
• Completes registration and financial assessment process for patients with scheduled and unscheduled appointments.
• Creates charts for unscheduled appointments.
• Documents prescriber’s no-show appointments in EHR.
• Ensures all demographic, and eligibility information is obtained from patients and entered the EHR/EMR system in an accurate and timely manner.
• Ensures all phones are answered within 3 rings.
• Obtains/scans patient insurance and  and/or driver’s license and social security cards.
• Performs focused reviews of charts to determine if any administrative consents are due. Notates any deficiencies on appointment sheet.
• Produce and monitor assigned reports.
• Provides coverage of main reception area and telephone, taking and relaying messages.
• Responsible for assigned Change Fund and adherence to cash collections protocol.
• Serves as backup to all Revenue Cycle functions related to clinic operations.

Education and Experience

• High School diploma or GED equivalency is required.
• Two (2) years’ experience in any of the following industries: hospital, medical or physician’s office, hospitality, banking, retail and/or food service.

Licenses or Certifications

• None

Other Requirements

• Demonstrate success working in a team environment focused on meeting organization goals and objectives required.
• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Nonviolent Crisis Intervention (NCI) is a proven safe and harm‑free method of behavior modification. All consumer‑facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
• NCI training provides staff with the skills to safely recognize…