Institutional Grievance Officer - Anson Correctional Institution

Location: Anson

** Agency
* * Adult Correction
** Division
* * COO - Operations
** Job Classification Title
** Program Coordinator II (NS)
** Position Number
**** Grade
* * NC10

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community.

Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!
** Description of Work
** This position reports to the Correctional Associate Warden at a multi-custody female correctional facility and will be responsible for coordinating and monitoring the grievance procedures in its entirety to ensure compliance with Department of Adult Correction policy. Other job responsibilities of this position include, but are not limited to, the following:
1. Maintaining a computerized tracking system to maintain records of all grievances to ensure documentation is in place to comply with policy and legal requirements.
2. Monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements.
3. Reviewing appeals and ensuring the process for review and notification is completed in accordance with policy.
4. Exercising judgment and discretion in applying all policy and procedures for the Administrative Remedy program.
5. Maintaining knowledge of the Administrative Remedy Procedures/Grievance Program and consult with staff and offenders to provide guidance in the resolution of concerns/issues.
6. Assisting with investigating grievance claims by researching and gathering facts for response to the offender.
7. Analyzing data and completing reports on grievances while demonstrating the ability to organize and complete work assignments with minimal guidance.
(Salary Range: $41,655 - $72,897)
** Knowledge

Skills and Abilities

/Management Preferences
**** Effective July 1, 2025, candidates now must meet the minimum qualifications of a position if they have the "Minimum

Education and Experience " listed from the OSHR class specification as seen in the next section below. The Knowledge, Skills, and Abilities (KSAs) listed here in this section are now to be used as "Management Preferences" and to be used to screen for the MOST QUALIFIED pool of applicants.
**** Management Preferences
*** Documented knowledge of Prison Policies and Procedures, and/or Facility Operations.
* Documented knowledge of the offender classification process.
** This is a REPOST. Previous applicants are still under consideration and do not need to reapply.
**** Please review your application carefully before submitting it and be sure to enter a detailed description in the EDUCATION & WORK EXPERIENCE & CERTIFICATES/LICENSES sections of your application. Remember to SAVE each job entry and be thorough. Resumes are not accepted in lieu of an application.
** This is a full-time position (40 hours per week) with  with established working hours of
** Monday-Friday, 8am-5pm
** and may require working beyond normal work schedule to meet business need.
** Note to Current State Employees**:  The salary grade for this position is
** NC10**. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
** About Anson Correctional Institution****:
** Anson Correctional Institution houses female offenders in medium and close custody housing units. Anson CI offers a wide variety of educational, vocational, and training programs. Correction…