Homecare Specialist II

Overview

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Homecare Specialist II (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

The Impact You’ll Make in this Role

As a Homecare Specialist II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

• Managing order release, billing setup and document follow up
• Reviews orders sitting in ship pending for missing elements and follows up with internal/external customers for missing information
• Contacts Sales Team for assistance with obtaining approval for order release
• Prioritizes work list based on departmental inflows to minimize billing revenue loss
• Obtains re-certifications/re-authorizations for subsequent rental cycles
• Maintains courteous and timely communication with all customers at all times
• Work closely with all levels of management to identify and resolve process improvements
• Provides back up coverage for peers when out of the office
• Participates in all reasonable work activities as deemed suitable and assigned by management

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Minimum of (5) five years of experience in customer service, call center, and healthcare collections in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications
• Strong customer service skills and demonstrated ability to professionally interact with all employees and external business contacts while conveying a positive, service-oriented attitude
• Experience working with ERP systems such as Hero, Oracle, Delair, File Net, Genesis
• Solid critical thinking skills
• Demonstrated ability to work in a team environment, as well as independently
• Ability to multi-task and adapt in a fast-paced and changing environment
• Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment

Work location:

Remote - United States

Travel: N/A

Relocation Assistance: N/A

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $48,195…