Operations Supervisor

Summary Of Position Reports to the designated bank officer and assists in planning, organizing, and directing operational activities at the banking center. The position performs supervisory duties as assigned by upper management and may perform in various capacities such as new accounts representative or teller as appropriate. The role assists banking center personnel in ensuring quality customer relations by providing timely resolution or referring complex customer problems and inquiries to upper management.

The position frequently requires guidance on non-routine issues and assists in auditing records and accounts to ensure compliance with established bank policies and procedures and federal and state regulations.

• Ensure the smooth operation of the banking center using good management practices.
• Answer inquiries, resolve problems, promote and sell bank services and products.
• Develop and manage new and existing customer relationships.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.
• Service existing loan and deposit accounts.
• Ensure that banking center goals are met in coordination with upper management.
• Open new deposit accounts and take personal loan applications.
• Refer requests for budget expenditures to immediate supervisor or CEO for approval.
• Assist with hiring, training, counseling, and discipline of assigned banking center personnel, referring complex situations to supervisor for final review.
• Provide guidance to bank employees regarding bank policies, products, and services.
• Provide backup support to upper management as needed.
• Provide customer support by answering inquiries, resolving problems and referring complex situations to upper management.

Associate's degree preferred. Two years of experience in a financial setting is required, with at least one year in a supervisory role over tellers in a bank setting. Excellent oral and written communication skills are required. Ability to work well in a team environment. Proficient with computers and software programs including Word and Excel.