Teller​/Accounts Representative

Job Description

About the Role Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a “Raving Fans” experience, both for customers and employees. We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open‑minded ideas to our people experience through the lens of our core values.

Join the Guaranty Bank and Trust Team! Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we’re more than just a bank—we’re a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways, and we want you to be a part of this incredible journey.
Why Choose Us?
Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5‑star rating from Bauer Financial, Inc.

Exciting Opportunities Await. We believe in taking care of our team just as well as we take care of our customers. Enjoy competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work‑life balance. We prioritize on‑the‑job training and continued educational opportunities so your career can flourish.

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

New Accounts

• Build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions.
• Open new consumer and business accounts.
• Own the customer experience, including onboarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility and drive business.
• Connect customers with the appropriate loan, mortgage, treasury management, or investment specialists.
• Follow up with new customers by phone to ensure satisfaction and address additional needs.

Combined

• Engage customers in the lobby and on the phone to assist, educate, and train them on self‑service technologies.
• Comply with privacy policies and procedures to maintain confidentiality.
• Comply with all federal, state, and local regulatory rules governing financial institutions and company policies.
• Complete and pass all required regulatory compliance training.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment, and drive to improve customers’ financial lives.
• Excellent communication skills that build trust‑based relationships.
• Strong critical thinking and problem‑solving skills.
• Demonstrates initiative, continuous learning, and adaptability.
• Collaborates with others to achieve shared goals.
• Proficient in Microsoft Office.
• Works the required location hours, including some evenings (location closed on Saturdays and Sundays).

• High school degree or higher – required.
• Minimum 1 year of New Accounts experience – preferred.
• Minimum 1 year of customer service and cash‑handling experience – required.