Cage Supervisor

Reports to:

Cage Shift Manager

Cage Cashiers and Main Bankers

Responsible for Cage operations, equipment and staff during assigned shifts while placing an emphasis on ensuring protection of funds, accountability, and efficient operations.

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Maintain adequate staffing levels to ensure tasks and guest's needs are met.
• Maintain thorough department records and reports.
• Supervise day-to-day activities of team members to include performance reviews, rewarding, disciplinary action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
• Protect company assets by verification of Cage transactions as recorded in the computerized systems.
• Investigate variances and accurately complete Cage inventory at the end of each gaming day in a timely manner.
• Maintain thorough knowledge of Cage operation controls and software, including updates.
• Monitor staff performance and ensure adherence to established internal control procedures and applicable government-specified regulations.
• Ensure the efficient operation of the Cage and maintain a high level of integrity and security of cash and cash equivalents by verifying Cage transactions as recorded in the Cage accounting system and software.
• Assist management with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
• Perform duties of a Cage Cashier or Main Banker as needed.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

• Must have High School Diploma or GED.
• Two years experience in a supervisory role or two or more years of equivalent experience in cage operations cashier or banker duties.
• Associate's degree in Accounting, Business Administration or a two year degree of any college or university (preferably but not limited to).
• Must possess ability and experience in handling and securing large sums of cash.
• Must be detail oriented, accurate, highly organized, self-motivated and demonstrate initiative.
• Must build a positive culture in Cage to meet and exceed guest service standards and provide leadership, coaching and development to the team.
• Must adapt quickly to changing priorities and must be able to organize, prioritize and complete multiple tasks simultaneously.
• Must have intermediate knowledge of the use of standard office equipment; including a 10-key calculator and Microsoft Office programs.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods;…