Field Service Engineer - US EG

Main Responsibilities

• Proactively Maintain Customer Relationships: Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured.
• Customer Support: Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided.

Service

• Perform Planned Customer Visits: Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment.
• Troubleshoot and Repair On-Site: Diagnose issues accurately and perform necessary repairs directly at the customer’s location to minimize downtime and maintain system efficiency.
• Undertake Installation and Commissioning: Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.
• Safety Compliance: Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment.
• Documentation and Reporting: Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.
• Preventive Maintenance: Identify potential problems during site visits before they escalate and offer preventive maintenance solutions to avoid future disruptions.

Sales

• Lead Generation: Proactively generate leads for the Sales team while on-site.

Learning

• Training and Mentoring: Provide training to colleagues and customers, and share lessons learned to enhance the exchange of experiences and foster a strong network.
• Continuous Learning: Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.
• Collaboration: Work with the internal team to find optimal solutions for customer-specific situations, ensuring the best advice and support are provided.

Skills / Knowledge /

Experience:

• Goal is to become an expert on Vacuum Pump Systems:
  Comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles.
• General entry level: 2-4 years experience in a similar role. General understanding of mechanical processes.
• System Diagnostics:
  Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems.
• Electrical and Mechanical
  
  Skills:
  
  Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems.
• Able to legally work in the U.S.
• Valid Driver's License

Our Offer to You:

• Company Culture and Values:
  In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability.
• Benefits and Perks:
  Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• Growth Opportunities:
  Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency:
  We value fairness and transparency.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go.

Don’t meet every single requirement? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. At Edwards, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services.