Client Success Coordinator

About Echelon Front, LLC

Echelon Front's mission is to pass on the leadership lessons learned on the battlefield to leaders everywhere, at every level, in every capacity, in order to help them develop the skills necessary to take care of their people, lead themselves, and lead their teams to victory.

The Client Success Coordinator is a member of the Client Success Team and is the main support for the end-to-end client experience within the Extreme Ownership Academy (EOA). This role serves as a primary point of contact for onboarding, access, communication, and ongoing support, ensuring clients receive a high-quality, consistent experience from initial setup through program completion. This position plays a key role in operational excellence by managing support workflows, resolving client issues, identifying recurring pain points, and improving processes through SOP development and workflow refinement.

Working cross-functionally with departments across Echelon Front, this role helps reduce friction, improve efficiency, and strengthen long-term client relationships while supporting the overall success of the EOA client base.

• Oversee and manage the lifecycle of the EOA process, start to completion
• Customer service support for EOA:
  • Manage and resolve EOA support tickets
  • Respond to and support EOA-related email communications
  • Innovate and adapt to client requests, crafting solutions to problems
• Create process improvements and clearly define SOPs process to reduce manual effort and improve efficiencies
• Coordinate the ordering of all training materials for EOA process
• Client engagement/communications
• Build and maintain client relationships
• Assist with EOA user access, course enrollment, and team reporting
• Track and document common customer questions and pain points
• Additional support for Operations Team as needed
• Build relationships with team members across departments

• Associate's degree or relevant professional certification
• 2+ years in client success, customer service, operations support, or similar role
• Strong written and verbal communication skills
• Ability to troubleshoot issues and develop practical solutions independently
• Process-oriented with experience improving workflows or documenting SOPs
• High attention to detail and strong organizational skills
• Experience supporting software platforms, portals, or learning systems (LMS, Woo Commerce, CRM, etc.) preferred
• Ability to analyze recurring issues and identify root causes and trends
• Professional, calm, and solution-focused under pressure
• Self-motivated with ability to work independently in a remote environment
• Team-oriented with strong cross-functional collaboration skills

This position is fully remote but you must reside in one of the following states:
Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington.

Salary: $24.00 - $28.00 per hour

Job Posted by Applicant Pro