More jobs:
CSR/Dispatcher
Job in
Fulshear, Fort Bend County, Texas, 77441, USA
Listed on 2026-03-04
Listing for:
PatchitUP of West Houston
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Admin Assistant
Job Description & How to Apply Below
Welcome to Patchit
UP!
At Patchit
UP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.
Responsibilities
- Use Service Titan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
- Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours:
7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed. - Initially in-office, with potential for remote work once proficient in systems and operations.
- Preferred experience with Service Titan software.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English;
Spanish is a plus. - Self-starter, motivated, and a doer.
UP Drywall?
Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.
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