Customer Service Assistant​/Executive; Aftersales Service

Responsibilities

• Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, Whats App, and walk-in customers, ensuring timely and professional responses.
• Perform spare parts forecasting, purchasing, and usage tracking.
• Liaison with the Factory to ensure optimal stock availability.
• Oversee grading operations, including but not limited to parts extraction and regular stocktaking activities.
• Preparation and processing of invoicing for spare parts sales.
• Maintenance and updating of the data for CRM system, including but not limited to Serial Number databases, model codes, and system updates during new product launches.
• Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency.
• Compilation and preparation of Reports to the Management and Business Unit (BU).

• Diploma in Business Administration, or similar discipline.
• Minimum 3 years of relevant customer service experience.
• Experience in call centers is preferred.
• Good analytical, organizational, and documentation skills.
• Proficient in Microsoft Excel and familiar with CRM systems.
• Able to work independently and communicate effectively with internal and external stakeholders.

Mon to Fri, 8:30am to 5:30pm