Customer Service Representative

Location: Hutchins

Customer Service Representative page is loaded## Customer Service Representative locations:
Hutchins, TX - Taylor Corporation time type:
Full time posted on:
Posted Todayjob requisition :
R27509
** Join Our Team!
**** Benefits Start Day 1
** Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
** Your

Hours:

Monday - Friday, 8:00am - 5pm in-office
**** Your Opportunity:
**** Taylor Enterprise Solutions**, a Taylor Corporation company, is seeking a
** Customer Service Representative (CSR)
** to join the team in Hutchins, TX. to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
** Your Responsibilities:
*** Guarantee satisfaction and value for our customers
* Contribute to a work environment that fosters pride in being part of a winning team.
* Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
* A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.
* Work independently and within a team to deliver a consistent, exceptional customer experience every time
* Manage all communication – written, verbal and in-person – professionally, proactively and efficiently
* Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
* Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
* Successfully establish, manage and exceed customer expectations throughout all engagements
* Engage appropriate resources to assist or resolve service issues as necessary
* Understand and appropriately use the company pricing system and policies
* Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
* Manage workflow to meet customer deadlines in a team environment
* Understand and help the customer articulate their needs
* Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
* Coordination of projects and complex customer deliverables
** You Must Have:
*** The ability to understand and appropriately use the company pricing system and policies.
* The ability to understand and help the customer articulate their needs.
* Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
* Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
* Autonomously manage and own numerous multiple-solution customers and related demands with ease.
* Work independently and within a team to deliver a consistent, exceptional customer experience every time.
** We Would Also Prefer:
*** High School education or above with 2 years of college
* 3 years of related / relevant experience in position or specialization.
* Print, marketing or promotional product experience
* knowledge a plus.
*…